Contact City of Angels Plumbing

This page is for questions about a plumbing job, the service or your details. The phone number, email and hours are shown at the top. Our hours are Monday to Friday, 9am to 5pm. A local plumber comes to you, so there is no shop to visit. If you want a price, the quote form is the quickest route. For background on the service, see the home page.

How do I reach City of Angels Plumbing?

Phone during the hours shown, or write to [email protected] at any time. The phone suits a job that is happening now or a question that is easier to say than to type. Email suits photos, a longer description or a question about your details. Either way, we read what you send and reply during working hours.

If water is flowing and you cannot stop it, shut off the main valve first, then contact us. If you smell gas, do not ring us first: leave the building, take everyone with you and call SoCalGas on 1-800-427-2200 from outside, or 911 if there is danger. Our office hours do not cover an emergency at midnight, and the plumber emergency guide explains what to do while you wait.

Which areas do we cover?

We cover the City of Los Angeles, and a local plumber comes to your address. Twelve neighborhoods have their own pages on the areas page, but any address inside the city is within the service. Some Los Angeles mailing addresses belong to separate cities, so give the full street address and we will confirm.

Commercial jobs are covered as well as homes. If you manage a shop, restaurant or apartment building, say so when you contact us, because a building with shared stacks and a water heater serving many units is a different job from one bathroom.

What details help us when you contact us?

The most useful details are where the job is, what you can see, what you have already tried and when you need it done. A sentence on each is plenty. These help a plumber arrive with the right parts and give you a closer first price.

• The street address and the part of the building: kitchen, hall bathroom, garage, yard.
• What you see or hear: dripping, a stain, a smell, a banging pipe, no hot water.
• When it started, and whether it is getting worse.
• Photos of the problem, the fixture or the label on a water heater.
• Whether you own the property, rent it or manage it, because that decides who agrees to the work.
• Any access issues, such as a gate code, a steep driveway or a locked utility room.

You do not need the technical name of a part. Describing what happens is enough.

What happens after you contact us?

Three steps follow. First, we read your request and arrange a local plumber who works in your part of Los Angeles. Second, that plumber contacts you to agree a time and visits to see the job. Third, you receive a written quote, and nothing starts until you say yes. The quote page has the form if you want to begin there.

The quote should say what is included: the work, the parts, any permit and the clean-up. If something is unclear, ask before you agree. If you decide not to go ahead, you can say so. Your details are used only as the privacy policy describes.

How soon will I hear back?

We do not promise a reply time. Requests sent during the hours shown are read as they arrive, and ones sent outside them wait until the next working day. A plumber then contacts you to agree a visit, and how soon that visit can be depends on the plumber's schedule and on the job.

If you have not heard anything and the job is getting worse, ring during working hours and say so. Where there is a risk of damage or danger, shut off the water at the main, or leave the building if you smell gas, and do not wait for a reply. The guide to how a job runs shows the whole process.

Common questions

Can I send photos?

Yes, email them to the address shown and include your street address and a line on what the photo shows. Photos of the fixture, the leak and the water heater label help most. They do not replace a visit, because a plumber still needs to see the job before giving a firm written price.

Do you answer at weekends?

Our hours are Monday to Friday, 9am to 5pm. Messages sent at other times are read on the next working day. For a gas smell, call SoCalGas from outside at any hour. For a burst pipe at night, shut off the main valve and read the emergency guide while you wait for a working day.

Is there a charge to ask for a quote?

Asking for a quote through the form or by phone costs nothing. The plumber who visits prices the job in writing, and the quote shows any charge for the visit before you agree to it. Check that the quote says whether a call-out fee is included in the work or is separate.